Rowett Insurance Broking has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
The insurance market is extremely competitive and the cost of living crisis has made all of us more cautious with our spending. Insurance is one area that customers may try and cut back on if it’s not a legal duty. Insurance firms that stand out will be those who deliver excellent service with a high importance on customer advocacy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January and December 2023, with a service rating of between 4.5 and 5. Rowett Insurance Broking achieved an average rating of 4.8 across 121 reviews during the year.
Gareth Rowett, Commercial and Agricultural Director, commented: “This is the second year running that we’ve won the Gold award and we couldn’t be more pleased. It really reflects the importance of customer service, something that all of our staff work very hard on. In this digital age, we are proud to deliver a personal service in addition to our online offerings.”
Congratulating Rowett Insurance on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies, like Rowett Insurance, that go above and beyond the norm to deliver a great service and receive great feedback from delighted customers in return.”
Notes to Editors
About Feefo
Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits. Please visit: www.feefo.com
About Rowett Insurance Broking Limited
Rowett Insurance is a specialist commercial and agricultural broker based in Cornwall with offices in Plymouth and two sister brands: tractorinsurance.co.uk provides insurance cover to tractor owners across the UK through an online quote and buy facility; agri-insurance.co.uk is a broker-to-broker service offering farm and country and farm and motor policies to brokers throughout England, Scotland and Wales. Find out more about us: rowett-insurance.co.uk