Three apprentices complete their studies at Rowett Insurance

Three more of our staff have completed their modern apprenticeship training, supported by our insurance partner, Aviva.

Georgia Bunt, Briony Vincent and Stacey Woodley studied with Davies Group in order to deepen their knowledge and understanding of the industry and sharpen their skills in working in this complex field.

Stacey, who’s been with the firm over 22 years, says: “The apprenticeship has given me more confidence within my role and enabled me to share my knowledge and skills with my colleagues. 

“I faced some unexpected challenges on the way, but I was well supported by the managers at Rowett and my trainers to achieve my final goal.

“I would recommend anyone working in the industry looking for a long standing career to do this apprenticeship as it is extremely helpful.”

Gareth Rowett, Commercial and Agricultural Director, commented: “It doesn’t matter how long you’ve been working or how senior your role, you can always learn more. I’m doing an apprenticeship myself and it’s been great to see the development of our staff. We’re all grateful to Aviva for the support to improve our skills.”

Georgia, who’s a fairly new members of staff, says: “I thoroughly enjoyed the apprenticeship and learned vital knowledge that I needed to pursue my ongoing career as a commercial broker.”

And Briony adds: “Rowett allowed us to have time for revision and meetings within work time and were very supportive of our learning. The staff at Davies were very helpful, giving us a lot of tools and meetings to support our education.”

Linzie Barnes, Learning and Development Consultant at Aviva, said: “One of the biggest issues brokers are facing is attracting and retaining talent. Aviva is proud to be a part of this story by funding three apprentices who are now coming to the end of their learning journey.

“Together, Rowett and Aviva are investing in up-skilling talent through knowledge, skills and behaviours with the added bonus that the apprentice attains their Certificate of Insurance at the end of it.

“It’s fantastic to see a broker like Rowett embracing this opportunity and growing their talent.”


Rowett Insurance is often looking to increase our team of insurance brokers – at all levels – so if you are looking for a new position, please get in touch by email to office@rowett-insurance.co.uk or follow us on LinkedIn where we always post new jobs.

feefo gold trusted service award

Rowett Insurance Broking receives Feefo Gold Trusted Service Award 2024

Rowett Insurance Broking has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

The insurance market is extremely competitive and the cost of living crisis has made all of us more cautious with our spending. Insurance is one area that customers may try and cut back on if it’s not a legal duty. Insurance firms that stand out will be those who deliver excellent service with a high importance on customer advocacy. This award celebrates brands that are delivering standards that go above and beyond.  

Feefo presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January and December 2023, with a service rating of between 4.5 and 5. Rowett Insurance Broking achieved an average rating of 4.8 across 121 reviews during the year.

Gareth Rowett, Commercial and Agricultural Director, commented: “This is the second year running that we’ve won the Gold award and we couldn’t be more pleased. It really reflects the importance of customer service, something that all of our staff work very hard on. In this digital age, we are proud to deliver a personal service in addition to our online offerings.”

Congratulating Rowett Insurance on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase clients who are continuing to go above and beyond for each and every customer. 

“The Trusted Service Awards have always been about recognising companies, like Rowett Insurance, that go above and beyond the norm to deliver a great service and receive great feedback from delighted customers in return.”

Notes to Editors

About Feefo

Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits. Please visit: www.feefo.com

About Rowett Insurance Broking Limited

Rowett Insurance is a specialist commercial and agricultural broker based in Cornwall with offices in Plymouth and two sister brands: tractorinsurance.co.uk provides insurance cover to tractor owners across the UK through an online quote and buy facility; agri-insurance.co.uk is a broker-to-broker service offering farm and country and farm and motor policies to brokers throughout England, Scotland and Wales. Find out more about us: rowett-insurance.co.uk 

Historical new premises for our Plymouth office

Customers visiting us at our offices in Plymouth will get a slice of history when they next visit after our move to the splendid Crownhill Fort.

The former officers’ quarters at Crownhill Fort, Plymouth

After five years at our offices in Plymstock, we’ve outgrown the space and are moving to somewhere really special.

Crownhill Fort, built in 1868, is in the north of the city centre and is a tourist destination and conference centre as well as business premises.

The following information is kindly reproduced from the Landmark Trust (owners of the site).

Crownhill Fort was considered the most important of the forts built to defend the Plymouth naval base. Today it is equally important, though for reasons of history rather than defence. Unlike the Victorian defences of Portsmouth, which are well cared for and accessible to the public, many of the Plymouth forts have been damaged by conversion to a variety of private uses. Only Crownhill Fort has survived in anything like its original form.

In 1987 the Landmark Trust, an architectural restoration charity, recognised the importance of Crownhill Fort and, wishing to give it a secure future, purchased it from the Ministry of Defence. The Trust’s intention was not only to ensure the Fort’s preservation and to restore its original layout as far as possible, but also to open it to visitors so that they might learn and profit from the experience.

Crownhill Fort, the largest, most advanced, and least altered of Plymouth’s 19th century forts, commands one of the highest points in the city yet is surprisingly inconspicuous. Though covering 16 acres and surrounded by a broad, deep ditch hewn from bedrock, the fort appears from only a short distance to be nothing but a forested hilltop. There are, however, four fighting levels with placements for 32 cannons and six mortars, nearly a half mile of tunnels, and accommodation for 300 soldiers and officers concealed within it.

Crownhill Fort was the key to the North-East Defences of Plymouth which stretched from the Tamar River in the west to the Cattewater in the east and included nine other forts and batteries and one keep in between. It was built as part of the largest fortress building boom in British history against the perceived threat of French invasion. There were mutual feelings of fear and distrust between the two nations and after France launched the armoured steam frigate “La Gloire” in 1858, the British Navy’s ability to defend the country was seen to be gravely threatened.

Steam power had greatly improved the accuracy and range for artillery. The adoption of explosive shells, combined with ironclad ships reduced the effectiveness of existing defences. The Channel had been an obstacle to sailing ships, but by mid-century was ‘nothing more than a river passable by a steam bridge.’ In 1859, the Prime Minister, Lord Palmerston, responded to the alarm from a Royal Commission report on the defences of the United Kingdom.

The commission called for a massive fortress building programme to protect dockyards and strategic harbours at an estimated cost of £111,850,000. Parliament reduced the scales of the undertaking but nonetheless by 1867, 76 forts and batteries had been built or were under construction around the principal naval ports of Britain. Over £3,000,000 was spent on the Plymouth defences alone, with Crownhill Fort construction costing £76,000.

Crownhill Fort, along with the rest of the North-East Defences, was designed by Captain (later Major General) Edmund DuCane who also designed Staddon Fort and, with Captain William Crossman, Tregantle Fort. The great advances in military technology enabled them to break from the centuries old practice of continuous line defences. Each of the forts was designed as a polygon surrounded by a ditch which itself was protected by caponiers (powerful, casemated structures which provided flanking fire across the ditch). Guns, sometimes in casemates, lined the tops of the ramparts and the barrack blocks within were made bomb-proof by the use of mounded earth.

From its completion in 1872 until 1986, Crownhill Fort was under continuous military occupation. Various gun pits remain from World War II and the fort was used as an assembly point by forces leaving for the Falklands War.

The new office in the Old Cook House

Managing Director Glyn Rowett said of the move: “It’s a fascinating historical building but customers can be sure that our working practices are as modern as ever, bringing quotes and renewals to you quickly with our customary personal service. Come and pay us a visit and enjoy a stroll around the grounds while you’re there.”

The new office address is The Old Cook House, Crownhill Fort, Crownhill Fort Rd, Plymouth, PL6 5BX and the numbers to call are: 01752 774686 or 01752 480048.